Privacy Policy

At Inclusive Vision Support, we are committed to protecting your privacy and handling your personal information with the utmost care and transparency. This Privacy Policy outlines how we collect, use, store, and disclose your personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal and sensitive information including, but not limited to:

• Full name, date of birth, and contact details

• NDIS number and plan information

• Medical history and health-related data

• Emergency contact and next of kin details

• Cultural and linguistic background

• Feedback, enquiries, and complaints

We only collect information that is necessary to provide quality services and comply with legal or funding requirements.

2. Use of Information

Your personal information is used to:

• Deliver NDIS-funded support and services

• Assess and plan for your care needs

• Communicate with you and your authorised representatives

• Manage bookings, invoicing, and administrative processes

• Comply with legal, regulatory, and contractual obligations

• Improve our service quality and participant outcomes

3. Disclosure of Information

We will not share your information with third parties without your consent, except where required or authorised by law. In certain circumstances, we may share information with:

• Medical and allied health professionals involved in your care

• NDIS representatives and plan managers

• Legal and regulatory authorities (as required)

All information shared is on a strict need-to-know basis and protected by confidentiality agreements.

4. Data Security

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:

• Secure physical and digital data storage

• Staff training and confidentiality agreements

• Access controls and password protection

If your information is no longer required, we will securely destroy or de-identify it in accordance with legal requirements.

5. Access and Correction

You have the right to access and correct your personal information at any time. To make a request, please contact us using the details provided below. We will respond within a reasonable timeframe and may require identification before releasing data.

6. Website and Cookies

When you visit our website, we may collect non-identifying information such as browser type, IP address, and browsing patterns through cookies. This information helps us improve our online experience and website performance. You can manage cookie preferences through your browser settings.

7. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or privacy practices. The updated version will always be available on our website.

8. Contact Us

If you have any questions about this Privacy Policy or wish to lodge a complaint about how your information is handled, please contact:

Inclusive Vision Support
📍 Address: Melbourne, Australia
📞 Phone: 0459 216 535
📧 Email: info@inclusivevisionsupport.com.au

We take all privacy concerns seriously and will work promptly to resolve any issues in accordance with our obligations.